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Reward Results
Sometimes leaders confuse great effort with great results. We appreciate and reward effort. Yet more than effort is required. Effort that leads to results is what is we want. Allow me to help you in...
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Three Steps to Healthy Discussions On Your Team
A leader asks his team: “How can we improve customer service?” Person 1: “I think we should get someone from outside our company to train us.” Person 2: “No, I don’t think we should get someone to...
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The Secret to Getting Things Done
There are usually only two reasons we fail to move forward: (1) because we don’t know what to do, or (2) because we are unable to do what we know we should. Often, it is the latter. Recently my...
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Three Ways to Repair a Broken Process
When there is an undesired outcome in one area of the organization we lead, many times we rush to create a new process or drastically revamp the current one. This is a dangerous tendency we must guard...
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The Power of Setting Quarterly Goals
The most common reason I become discontent as a leader is when I detect the teams and organizations I lead are not moving forward (getting bigger or better). I think this is a central frustration of...
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How to Go From Problem to Success
Both personal and professional problems reside on a spectrum between lack of awareness to systematized mastery. Below are the steps leaders must take on the journey from problem to success. It is...
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How to Review 2019 and Plan for 2020
Did you review 2019 and plan for 2020? Here’s how. Merry Christmas! In this last week of the year, I want to challenge you to make time to reflect on 2019 and plan for 2020. Some say that the end of...
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Why Starbucks Had No Restroom Soap
Why Starbucks Had No Restroom Soap First, I apologize for using a restroom case study as a segue to a leadership discussion. You are at a restaurant, you enter the restroom to wash your hands before...
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Forget Your To Do List
Forget Your To Do List Your to do list may be the biggest obstacle that comes between you and your success. Myriad books have been written about how to manage your to do list, but I believe the key to...
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How to Be Unbeatable
How to Be Unbeatable Amazon tried to compete with his business, but they couldn’t beat him. This is what piqued my interest in Jim McKelvey as he talked about his company, Square, the small device...
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